• We've improved our customer support
  We've invested heavily in customer help & support over the past year, doubling our support team and opening a new office building, built to our specifications. We've changed the way in which we offer support so you'll always be given the name of the person you're dealing with, and in most cases their personal email address too. Our average email reply time is around 27 minutes (we're constantly striving to better this) and on the bottom of every email you receive from our team, you'll find a link enabling you to instantly rate the help they've given you.
  
  
• We've launched a new Webmail service
  Our new webmail service, at http://webmail.supanames.com, offers functionality previously only found in full email software. Features include spell checker, address book, editable user profile, HTML or plain text email, message search, full attachment support, email templates, help section, automatic inbox checking, audible alert on new mail and more besides. There's a choice of two interfaces so you can always be sure that you'll be able to access the service from any PC or Mac connected to the internet.
  
  
• We've increased our internet connection sizes
  To ensure that we're able to offer the best website performance we've secured updated contracts with our network partners to increase our network capacity by a factor of ten, to our highest ever level.
  
  
• We've improved access to our service status
  We've added live server status to the status page in SiteControl, so if our automatic monitoring system detects that a server has been unavailable for 5 minutes or more, you're instantly informed and can be assured that our engineers are on the case. In addition, we've added an automated service status telephone line at 0870 162 49 39 so you can check our service status whilst you're out & about.
  
  
• We're now making free triple daily backups, plus monthly offsite backups*
  We doing more than our competitors to keep your data safe. We now have just under 7 Terabytes of backup capacity spread across a newly designed backup system. We make daily backups of your content, configuration and databases to three different storage areas. Approximately once a month we make a full offsite backup to a secure UK location, away from our London data facility.
  
  
• We've introduced self healing server technology
  We've developed self healing server software to improve service uptime. Our software conducts a full server health check every minute, and can instantly resolve a number of common issues that might crop up. In addition, we're also developing a process that enables us to fully replace failed hardware remotely and within minutes. Early live tests of this system show much faster resolution times than manually conducting the work.
  

• New MyPANEL and new features, for free. (more)
  We're upgrading all new & existing Linux packages with a new MyPANEL control panel, bringing with it over 55 new features, improvements and enhancements. Features include SMS email alerts, basic sitebuilder, online file manager, MySQL backup tool, multiple recipient addresses, email filters, PHP customisation, full support for mapped domains, fully customisable control panel, scheduled tasks (where applicable) and a lot more. We'll be contacting you again prior to upgrading MyPANEL on your server, but in the meantime click here to read all about the new MyPANEL and features.
  
  
• We're upgrading webspace on all existing & new packages, for free.
  We're boosting your webspace so that you can store more photos, content and data. Our Value Host package is rising from 35mb to 50mb & the Value Host PRO package from 100mb to 250mb. Our Mid Host and Windows Start packages are shooting up to 1.5GB (from 0.5GB) & on our Premier Host & Windows Venture packages you'll now find a whopping 2.5GB (up from 1GB).
  
  
• We're expanding our development team to bring you more, faster.
  We're adding to our development team to ensure that we can bring you upgrades, enhancements and improvements like the ones listed here as quickly as possible.
  

Note for our Windows hosting users:
If you're currently on a Windows package you've got a version of MyPANEL between our current Linux version and the new, updated version. Don't worry though - we'll be updating MyPANEL Windows Edition very soon.

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Improvements & features to look out for shortly:

• Improved help section
  It's time our online help section had an overhaul, and we're busy creating some brand new content including extensive documentation & video tutorials to bring another dimension to our online support.
  
  
• Free anti virus & anti spam on all packages
  Spam and viruses are becoming an increasingly inconvenient menace so we've decided to provide free anti virus & anti spam on all new & existing packages. We're busy working on central servers that'll check for new virus definitions every 5 minutes, and conduct 10 different spam checks on each email.
  
  
• New website & SiteControl interface
  We're bringing our website & SiteControl bang up to date with a major redesign. In recent years we've expanded our range of services massively, so we're focusing on incorporating everything into a new cleaner design & making navigation easier for you.
  
  
• Uptime guarantees on all packages
  We'll be introducing clear uptime guarantees across all new and existing hosting packages, to provide you with piece of mind that your website will work when you need it to. Terms will apply, naturally.
  
  
• Money back guarantees on all new packages
  We're adding a "fault finder" guarantee to all new hosting packages purchased through our website. If you find a fault that we're not able to resolve within the first 30 days we'll refund your entire hosting fee. As with any such agreement, terms and conditions will apply.
  
  
• Several exciting new services
  We've got six exciting & useful new services in development at the moment. Whilst we can't reveal everything here we can say that they cover everything from web design to blogging. We'll be announcing more about this soon.
  

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* As with any new technology we're not able to guarantee the quality of our data backups. Backups are made for the purposes of disaster recovery for internal SupaNames use only, however we'll always try our best to recover your data if you accidentally delete it.